Shipping policy

gadgenio.com (hereinafter referred to as "We", "Us" or "Our") establishes this Shipping Policy to clarify delivery standards for all mobile accessory orders placed through our online store. We are committed to providing reliable, transparent, and efficient shipping services for our phone cases, magnetic holders, screen protectors, and fast chargers to our valued customers across various regions.

1. Shipping Destinations

We provide comprehensive global shipping services to all 50 states of the United States (including Alaska and Hawaii) and most international countries and regions. Our logistics network ensures safe delivery for your accessory purchases. Please note that we currently DO NOT ship to:

PO Boxes or military addresses (APO/FPO)
Countries or regions under international trade sanctions

For remote areas that require specialized logistics arrangements, additional fees may apply based on carrier rates. These fees will be clearly displayed during checkout before you complete your accessory order.

2. Shipping Options & Timelines

Cost: Shipping costs are calculated based on shipping method, package weight, dimensions, and delivery destination. Fees are displayed during checkout. We may offer free shipping promotions for accessory orders that meet minimum order value requirements, which will be clearly indicated during checkout.
Delivery Time: Estimated delivery within 20 to 30 working days (UTC) from order confirmation. Important details:
- Working days exclude weekends and U.S. federal holidays
- During peak seasons, slight delays of 2-3 days may occur for accessory shipments
Tracking: Real-time tracking is provided via a carrier link in your shipping confirmation email.

3. Order Processing Time

All accessory orders are processed at our fulfillment center during regular business hours, excluding weekends and public holidays. Timelines:

Order Type	Processing Time	Additional Notes
Standard Accessory Orders	1 to 2 working days	Payment verification, inventory check, and quality inspection for cases, holders, films, and chargers
Pre-Order or Backorder Items	3 to 7 working days	Additional time for new arrivals or restocked accessories
Bulk or Wholesale Orders	2 to 5 working days	Processing time may vary based on order volume

4. Order Tracking

Tracking numbers are generated and emailed within 24 hours of shipment. Track your accessory order:

Click the carrier link in your shipping confirmation email
Visit "My Orders" in your account on gadgenio.com

5. Delayed or Damaged Shipments

We ensure every accessory order arrives safely. Contact us within 7 working days if:

Your accessory order is late beyond the delivery window
Items arrive damaged, defective, or incomplete (e.g., cracked screen protector, malfunctioning charger, scratched case)

To resolve quickly, provide:

Order number & tracking ID
Clear photos of damaged items & packaging

We will arrange replacements or refunds after verification.

Note on Screen Protectors & Cases: Due to the delicate nature of tempered glass screen protectors, please inspect your order immediately upon delivery. If you notice any cracks or defects, contact us within 48 hours with photos. Cases and holders should be checked for fit and finish before installation.

Customer Support Email: support@gadgenio.com